BOOKINGS
1.1. Provisional bookings can be held for a period of 72 hours.
1.2. Confirmed bookings need to be made at least one week in advance of the styling appointment.
PAYMENT
2.1. Queen Bee Styling reserves the right to revise prices and details at any time without notice.
2.2. All prices are quoted in pounds sterling. We accept payment via BACS, cheque or Paypal.
2.3. A 50% non-refundable deposit is required in advance from the client for all services booked.
2.4. The client will need to settle their outstanding balance one week prior to their personal styling appointment. This can be in the form of BACS, cheque or Paypal.
CANCELLATIONS
3.1. If you need to cancel your appointment for any reason, Queen Bee Styling requires a minimum of 48 hours notice prior to your appointment. Failure to do so will result in a £25 cancellation fee being charged.
3.2. In the event of a cancellation, clients will be offered an alternative date to complete their personal styling appointment within 2 months of the original date booked. All deposits paid for Queen Bee Styling services will not be refunded to the customer.
3.3. In order to cancel your appointment please contact us on +44 (0)7956 293845 or notify us by email on sally@queenbeestying.com.
TRAVEL
4.1. Travel is free within London Zones 1 & 2. Travel outside of Zones 1 & 2 will be calculated and confirmed prior to the appointment. Travel by train and taxi will be charged to the client at cost.
4.2. Parking costs and the London Congestion Charge (if applicable) are additional.
4.3. Car travel outside central London which is charged at £0.70 per mile
GIFT VOUCHERS
5.1. Gift Vouchers are valid for 1 year from purchase date. Queen Bee Styling requires Gift Vouchers to be paid for fully in advance and does not offer a returns policy.
Privacy and Disclosure
Queen Bee Styling do not disclose any customer information to any third party. All personal details submitted to us are for our use only. We will never pass your personal data to a third party.
Data Collection
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed “sensitive personal data” under the Data Protection Act 1998.
Protection
We will not retain any details that you provide, except for your email address. All client and enquirer’s email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them, including our monthly newsletter. You are able to unsubsribe at any time using the unsubscribe at the bottom of the newsletter or by emailing us.
Consent
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
TERMS AND CONDITIONS
ACCEPTING AN ORDER
When you contact us with your request, we will provide you with a quote of our fees and any special terms and conditions that may apply.
PAYMENT
You can pay by BACS transfer and International BACS transfer. Alternatively we will take PayPal payments but an additional charge of 4% will apply due to PayPal’s 4% withdrawal fees levied on us. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part we cannot be held liable for any loss you may su ffer, if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
PERSONAL SHOPPING
Personal shopping services can be postponed up to 24 hours (unless extreme circumstances) before the appointment is due to start. We can re-schedule a new appointment, but full payments cannot be refunded. A deposit of 50% is required to save the date. The remaining balance is required before or on the start of the day. Personal shopping gift experiences are valid for 12 months from date of issue.
WARDROBE REVIEW
Wardrobe review and edits can be postponed up to 24 hours (unless in extreme circumstances) before the appointment is due to start. We can re-schedule a new appointment, but full payments cannot be refunded. A deposit of 50% is required to save the date. The remaining balance is required before or at the start of the day. Style & Wardrobe experiences are valid for 12 months from date of issue.
CONCIERGE SHOPPING
If Always Stylish is required to shop without a client present, all funds to cover the brief must be paid in advance. Upon your acceptance of the brief set by the client terms and conditions and payment of the fee a contract between you and Always Stylish will be completed. Always Stylish checks and photographs all items before it is sent out to you – photo’s are emailed out to you.
CUSTOMS DUTIES & TAX
Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as custom policies and import duties vary from country to country.
REFUNDS & RETURNS
If you are not satisfied with your item, contact us within 24 hours of receiving the item. Late returns may not be eligible for exchange or return. Send the item back to us within 5 days unused, designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. All shoes should be tried on a carpeted surface before wear. Use an international courier service such as DHL or FedEx, with insurance paid. You are responsible for the delivery charge.
In the case of returns, whether you will receive a full refund or a credit note from us will depend on the returns policy of the store the item was originally bought from. With regards to some accessories, when the store itself does not accept refunds we also re‑ect this return policy for that particular item. If you are eligable for a refund you will be able to get a refund for the goods returned to us. Following an eligable refund you will either then hold store credit with us for the branded item you have returned or cash of which you can choose to have it returned to your bank account or you may also elect to keep the money on account with us for your next purchase. Delivery costs and our fees are non-refundable in cases of returns. For returns, we will arrange to exchange the item in another colour or size, depending on availability. We will not charge you for time spent to exchange the item. You will be responsible for the delivery costs.
Any international purchases where the goods have been bought outside of the UK are automatically non-refundable. This does not a ect your statutory rights if the goods are faulty.